Refund policy
Our free returns policy is valid for 30 days from the date of delivery. If your purchase was made more than 30 days ago, we regret that we can no longer offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the same condition as you received it. The item must also be in its original packaging.
We require a receipt or proof of purchase to complete your return.
In certain situations, only partial refunds will be given (if applicable)
* Items that are no longer in their original condition, damaged or missing parts for reasons not attributable to our error.
* Items returned after 30 days from delivery.
Refunds (if applicable)
When we have received and checked your return, we will send you an email to let you know that we have received the item you have returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will usually be credited automatically.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still haven't received your refund, please contact us at info@ramii.design.
Offer items (if applicable)
Refunds can only be made on regular priced items, unfortunately offer items are not eligible for refund.
Exchange (if applicable)
Exchanges will only be granted for defective or damaged items. If you wish to exchange an item for the same item, please email us at info@ramii.design for the correct return address.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher for the value of the purchase when you return the item. Once we have received the returned item, you will receive a voucher by email.
If the item was not marked as a gift or sent to the giver at the time of purchase, a refund will be made to the giver and the giver will be notified of the return.
Shipping
You will receive a return label from DHL before we ship the item back to you. This label must be affixed to the shipping packaging prior to shipment. Please request the return label by sending an email to info@ramii.design. The return shipment is free of charge for you.
The time it takes for the exchanged item to reach you may vary depending on your country of residence.
To be eligible for a return, your item must be unused and in the same condition as you received it. The item must also be in its original packaging.
We require a receipt or proof of purchase to complete your return.
In certain situations, only partial refunds will be given (if applicable)
* Items that are no longer in their original condition, damaged or missing parts for reasons not attributable to our error.
* Items returned after 30 days from delivery.
Refunds (if applicable)
When we have received and checked your return, we will send you an email to let you know that we have received the item you have returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will usually be credited automatically.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still haven't received your refund, please contact us at info@ramii.design.
Offer items (if applicable)
Refunds can only be made on regular priced items, unfortunately offer items are not eligible for refund.
Exchange (if applicable)
Exchanges will only be granted for defective or damaged items. If you wish to exchange an item for the same item, please email us at info@ramii.design for the correct return address.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher for the value of the purchase when you return the item. Once we have received the returned item, you will receive a voucher by email.
If the item was not marked as a gift or sent to the giver at the time of purchase, a refund will be made to the giver and the giver will be notified of the return.
Shipping
You will receive a return label from DHL before we ship the item back to you. This label must be affixed to the shipping packaging prior to shipment. Please request the return label by sending an email to info@ramii.design. The return shipment is free of charge for you.
The time it takes for the exchanged item to reach you may vary depending on your country of residence.